Check your spam folder and click 'Not Spam'. Sometimes our emails get directed there if the sender is unknown. If you check your spam folder and still don't see our emails, please contact customer service to resolve this issue.
Typically, the package is sent back to the return address. However, the packages are sometimes not returned to the sender. In the event that the package does come back to us then we'll contact you for an updated address. In this case, you would have to process a new order to replace the original.